Policy

Terms and Conditions (Version 1.3)

1.    Provision of services. Life Balance Therapy CIC

​

• Any person working for us calling themselves an Occupational Therapists will:

• Have the necessary qualifications, experience, knowledge, and skills to provide the occupational therapy services we have agreed to carry out for you.

• All Occupational Therapists:

• Adhere to the Royal College of Occupational Therapy (RCOT) guidelines and code of conduct. A copy of the RCOT code of conduct can be obtained from: https://www.rcot.co.uk/practice-resources/rcot-publications/downloads/rcot-standards-and-ethics 

•   Have an up to date enhanced DBS check (within the last 2 years or have the ability to be checked via the online system).

• Are registered with the Health Care and Professions Council (HCPC). HCPC standards for registration can be obtained from: http://www.hpc-uk.org/standards/

•  Receive regular supervision.

• Have appropriate insurance.

• Maintain detailed and accurate records in accordance with the Royal College of Occupational Therapy guidelines. We share our consultation notes with you. We do not share information with anyone else without your permission unless someone is at risk of harm.

• Maintain confidentiality.

• Provide or recommend suitably qualified additional professionals in order to meet the assessment need.

​

2. Cancellation:

 

Face to Face Appointments

You have the right to cancel your agreement with Life Balance Therapy CIC within more than 50 hours before the appointment without giving a reason. To cancel the agreement, you must inform us (Life Balance Therapy CIC) in a clear written statement (e.g. use the website or by post,  email or WhatsApp). We will send an acknowledgement once we receive it. if you cancel in less than 50 hours of your appointment you will lose the deposit if we are unable to replace your booking due to room hire charges and loss of income.  The balance of payment must be paid in advance of the session.   If you are booking the bespoke initial assessment with report you may be liable for the reasonable costs of the those services already provided, including any admin or preparation time, and this would be discussed with you prior to issuing the invoice.

 

Online Bookings

For online bookings, if an appointment or session is agreed and deposit paid you may cancel or reschedule if more than 24 hours before the appointment, without penalty and with a full refund of your deposit.  The balance of payment is taken before the session and must be paid in advance of the session.

 

Free virtual meetings

Where a free meeting is offered, Life Balance Therapy will moderate the session. The session is not a therapy session and should not be treated as such, it is a social opportunity and information may not be personalised to you, and you should consult a Health Professional for personalised advice.   

 

All Group sessions

Life Balance Therapy will moderate group sessions.  All participants who participate must listen to other people in the group; be kind and focus on the positive and valuable; be authentic and open about how they feel; and share only what makes them feel safe, and doesn't make them feel vulnerable or uncomfortable. Your full name should be given to on the registration form, but you may use a pseudonym if you prefer in the session.  Participants are responsible for the information they chose to disclose to the group.  Life Balance Therapy will not share information disclosed in group sessions without permission from the individuals involved.  Life Balance Therapy is not responsible for disclosure of information by other individuals in the group.  Anti social participants will be removed from the session and may be refused entry into future sessions.

​

Life Balance Therapy CIC occasionally might occasionally need to cancel/reschedule an appointment.  In this case, if an alternative appointment does not suit the client then a full refund of amounts paid will be given.

 

3. Payment​

​

3.1 One-off sessions: All costs are agreed in advance of the session in writing, and an agreed deposit is required to confirm all appointments. All bookings require full payment prior to the session.

 

3.2. Multiple session discounts:  For any bulk booking discounts to apply, the fee for all sessions purchased must be paid in advance and normal cancellation policy applies to individual sessions. All bulk booking vouchers will be valid from 12 months from the date of payment.

 

3.3 For business-to-business services booked through Life Balance Therapy CIC, invoices will be issued at the month end, unless agreed otherwise.   For all cases, payment is agreed in advance, an agreed deposit is required, and then balance is due within 30 days of the invoice date. The cancellation rules for face to face appointments always applies, regardless of how the session is delivered. Please follow the indications for payment on the invoice. If payment is not received within 30 days a reminder will be sent. If payment is not received within 7 days of this reminder, therapy input will cease until all outstanding payments are received in full. Legal action will be taken to recover funds should payment not be received after this time. Clinical reports will not be released until payment is received.

​

3.4 Business-to-business wellbeing packages will be invoiced monthly, at the month end, unless agreed otherwise.  

​

3.5. Training Provision:

A non-refundable deposit of £300 will be required to confirm dates for providing bespoke group sessions, with the remainder payable on completion, unless agreed otherwise.

 

4. Additional fees:

 

4.1 Any additional charges are agreed in advance.   In addition to the therapist's hourly rate, when meeting on location e.g. in a community setting, the client may be asked to pay Life Balance Therapy CIC for travel expenses at 45p per mile, and an agreed cost for therapist travel time. Any exceptional charges such as entrance fees and tickets, parking charges, toll charges, or ferries will be payable by the client. This will, where possible, be agreed in advance and clearly documented in writing between yourself and Life Balance Therapy CIC.  Therapists must buy their own food and drink when in community settings and do not accept gifts of any monetary value.

​

4.2. For all contracts any additional work outside of the agreed contract (such as additional progress and discharge summaries, professionals liaison, attending meetings, longer emails, additional sections to specialist reports,  application forms , and professional phone calls) may be payable. This would be discussed in advance, wherever possible, and charged at an agreed hourly rate. 

 

5. Non solicitation:

The client will not, during the continuation of the services or within six months after the termination of Life Balance Therapy CIC services, directly or indirectly attempt to employ or commission the Occupational Therapist or any other member of staff from Life Balance Therapy CIC.

 

6. Complaints:

Life Balance Therapy CIC is committed to providing high quality occupational therapy. If you are unhappy with any aspect of the service you have received, then please raise your concerns with your therapist or contact us via the address, telephone numbers or use the email info@lifebalancetherapycic.com

 

7. Services provided by Life Balance Therapy CIC into other organisations:

 

Where services are purchased by organisations for Life Balance Therapy CIC to provide therapists to support their operation, the hosting organisation will be responsible for:

• Booking appointments and allowing reasonable time for assessment, treatment, provision and note writing. 

  • Please note that clinical note writing is a legal requirement for a registered therapist and time must be allowed during and after assessments for this. 

• Providing the necessary equipment such as but not limited to, computer hardware and software, manual handling equipment and uniforms (our own uniform can be worn if preferred).

• Providing assessment equipment 

• Providing a safe and secure place to work,

 

Whilst the Life Balance Therapy CIC therapist is working within a spaced owned by a third party organisation they will:

• Abide by the policies and procedures of that organisation, as well of that of the RCOT and HCPC. 

• Arrive promptly and complete the work assigned to them to the best of their ability. 

• They will assess patients / clients, make treatment recommendation and plans 

• They will prescribe equipment according to your criteria providing that this does not go against their clinical judgement, or guidelines set by RCOT / HCPC

 

8. Data protection:

All information provided is confidential and processed in line with the requirements of the General Data Protection Regulation.  More information can be obtained from your therapist who can provide Life Balance Therapy CIC Data Protection policy, or alternatively should you wish to, please contact the data controller.

   

Name and contact details of the Data Controller:

Name: Dr Hassina Carder-Gilbert

Email: hassi@lifebalancetherapycic.com

Telephone: 07874475454

 

Right to Complain

If you have a concern about our information practices, you have the right to complain. You can do so by contacting the Information Commissioner’s Office on 0303 123 1113 or by visiting www.ico.org.uk.

 

Please keep this document safe in case you need to refer to it in the future.

Life Balance Therapy CIC is a registered company in England and Wales.

Company no. 15440244

Registered office address: 12 Alton Road, Plymouth, PL4 6HX.