Policy

Information we collect about you

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We will use information we collect about you:

1.     to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

2.     to improve our site to ensure that content is presented in the most effective manner for you and for your user friendliness;

3.     to allow you to participate in interactive features of our service, when you choose to do so;

4.     as part of our efforts to keep our site safe and secure;

5.     to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

6.     to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information you give to us

We will use this information:

1.     to carry out our obligations arising from any contracts entered into between you and us relating to occupational therapy consultations and to provide you with the information and services that you request from us;

2.     to provide you with information about other services we offer that are similar to those that you have already received or enquired about;

3.     to provide you with information about goods or services we feel may interest you. If you are an existing client, we will only contact you by electronic means (email or SMS) with information about services similar to those you have previously received or enquired about;

4.     to notify you about changes to our services or services;

5.     to ensure that content from our site is presented in the most effective manner for you and for your user friendliness.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Data storage

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

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All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We share all consultation notes collected during paid sessions with you. We do not share this information with anyone else, unless there is a risk or safeguarding issue which we will discuss with you, if relevant.